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Wednesday, November 30, 2005

...The Saga Continues


Ever wonder what it looks like when you have a defective Xbox 360 and you have to send it back to Microsoft? Here's a sneak peek inside my world!



Well a very special cardboard box to send my broken Xbox 360 to Microsoft arrived today. It was sad to disconnect everything and pack it up. I had to include the monolithic power brick and video cables.


It included a valuable page of instructions in case someone was completely inept and could not figure out how to put a box inside another box.

Additionally, there is a pre-paid DHL shipping label and a very high-tech circular clear sticker to seal the outer box.


So far the Microsoft response has been pretty good. I'll keep you posted on how long it takes to get a replacement/repair.

5 Comments:

  • Interesting. With mine, they told me I had to include the hard drive since it was a premium system, but to keep the power and video cables. They also said I would receive a UPS mailer, but then they sent it via DHL which added a day - two if you count the fact that I couldn't turn it around in time for a same-day pickup.

    The instruction sheet doesn't actually detail what to include, so who knows what's really required. I called and learned mine was repaired today and should be back in my hands by tomorrow.

    More details on my Ring of Death experience in my blog.

    -=Dave, aka Gamewatcher

    By Anonymous Anonymous, at 11:35 AM  

  • hey i just wanted to know how long did it take for you to get your repaired xbox?

    By Anonymous Anonymous, at 9:27 AM  

  • Three days from the day Xbox 360 support received it. I just got mine back Friday, so about a week round trip.

    See my post Xbox 360 rattling resurrection

    -=Gamewatcher

    By Anonymous Anonymous, at 1:16 AM  

  • Great Turn Around Time From MS!
    http://www.lowdown411.com/2005/12/wow-super-fast-turn-around-from.html

    By Blogger tacohead, at 6:37 PM  

  • My xbox 360 is broken also, and I was wondering where you get the box to ship ur xbox 360 in? what website do i go to?

    By Anonymous Anonymous, at 9:43 AM  

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